KUGOO SCOOTER FAQS
Everything You need to know about scooters
Why should i get a electric scooter?
Yes, there are a lot of advantages to have a scooter.
Fuel savings: One of the significant advantages of the electric scooter is substantial for the pocket of the final consumer: the considerable savings in gasoline.
Extremely Convenient: Get from Point A to Point B fast, no more waiting for the bus, waiting for the taxi. Simply unfold your scooter and you are ready to go.
Ecology and respect for the environment: Every time we use an electric scooter we are contributing our bit to that ecological spirit that should be present in our daily lives.
As a beginner, how to pick the right e-scooter for myself?
Hi there, you should consider it regarding the below factors: Safety/dimensions/performance/comfort/cost/riding condition. Check the compare scooters page for more info
Can I ride an electric scooter on sidewalk？
You cannot ride an electric scooter on a sidewalk. Furthermore, if you are crossing an intersection, you must walk the scooter across it.
How do I ship my order back to you?
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Where to get my e-scooter fixed if i lived in Europe?
KUGOO provides a reliable warranty that is processed in the most hassle-free way possible, we built a after sales service center in case of there are any warranty problems.
What should i pay attention to while riding a scooter?
Good day. Safety first, you should wear a helmet while start riding it and be ware of the local weather, then watch for the hazards on the road, never forget to lock up your scooter after a ride.
What can I do with this scooter?
Hi there, e-scooter is a great invention for modern life, with its help you could spend less time not only on commuting, but also going out for a riders gathering/go to school/meet your friend and whatever you need to do on foot, now you can do it with this scooter.
What's the difference between an electric scooter and electric bike?
Electric scooters are non-geared two-wheeler that work like a regular scooter but run on electricity. The components and other electrical parts all covered that give the rider an extra layer of safety, on every route.
Can electric Scooters be used in the Rainy day?
No, we don’t suggest riding it in the rainy day.
Can I ride my KUGOO scooter in the cold weather?
Riding in colder temperatures can affect the performance of the scooter. One key thing is to make sure the scooter is always being stored inside. Keeping your rideable in the cold can cause damage to your tires, motor, and battery.
- Battery storage time is = 6 months (-20°F to 60°F)
- Relative humidity for battery storage = 45% - 75%
- The possible storage temperature range for Lithium-Ion batteries is is -20°C to 60°C (-4°F to 140°F) but for prolonged storage period -20°C to 25°C (-4°F to 77°F) is recommended and 15°C (59°F) is ideal. Cells should be stored with a partial charge of between 30% and 50% (at least 2 battery indicators). Although the cells can be stored fully discharged the cell voltage should not drop below 2.0 Volts per cell and cells should be topped up to prevent over-discharge. The maximum voltage should not exceed 4.1 Volts.
- Charge the battery before storing and every few weeks
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Where do you ship to?
We currently are not able to ship to: Islands, such as Hawaii or Puerto Rico, and addresses outside the continental U.S.
Shipping is free worldwide.
How long will my order take?
3-5 business days US ( Islands, such as Hawaii or Puerto Rico, and addresses outside the continental U.S excluded）
It's our goal to make sure your order is processed quickly and efficiently.
We will ship your order within 48 hours from the US by UPS.
Please allow 1-5 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time may change according to the actual situation. Please check the order at backstage to confirm how long it will take for the delivery.
Any delivery dates provided by Kugoo are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your account if you have registered.
For pre-orders/backorders, please refer to the shipping date on the product page.
For more shipping information, you could contact us by leaving a message to email@example.com. We will get back to you in 24 hours.